Frequently asked questions

To enable the remote monitoring from SBM, the related (W)LAN adapter of the installation needs to be registered in the Daikin Cloud via the Daikin Residential Controller app by your end-user. Additionally, the end-user needs to grant the consent to make the content accessible for you as installer (and you need to purchase the relevant e-package) to make remote monitoring available
In case the adapter is deleted by the end-user in the app or the adapter has been onboarded another time (deleted + added again), the link with remote monitoring on SBM is cut thus it will no longer be possible to consult the adapter.
Please contact your local Daikin representative with the adapter details to overcome this situation and reinstate the remote monitoring.